Privacy Policy
Below you will find a summary of the Knight Frank Group Privacy Statement.
Read the entire statement HERE >
This Privacy Statement applies to the use and processing of personal data collected and used by members of the Knight Frank Group. Please read this Privacy Statement carefully and contact us if you have any questions. Should you have any queries in respect of this Privacy Statement or our use of personal data or if you would like to exercise any of your data subject rights, please contact our Knight Frank Data Protection Officer at dataprotection@knightfrank.com.
What personal data do we process about you?
Personal data is information, or any combination of separate pieces of information, that could be used to identify you. We may collect information about you from a variety of sources. This includes information we collect directly from you, information we collect when you visit our sites, a local branch, other property portals or, when you create an account on our website, view our online content, use our mobile applications or other services; and information we collect about you from other third-party sources.
Information we collect directly from you
We may collect information directly from you when you participate in our offers and programs, create an account on our websites or in our mobile applications, or participate in telephone calls and email correspondence with us, or otherwise provide information directly to us.
Information we collect when you visit our sites, view our online ads or promotions, or other services
We use cookies and other tracking technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. For more information on this, please see our Cookie Policy.
The following are examples of information we may collect with these technologies:
• Information about your device, browser and operating system • IP address • Web pages you view on our sites • Knight Frank emails you open
Information we collect from third party sources
We also collect your personal data from the following third party sources: publicly available sources (such as the telephone directory), third party reference agencies, social media platforms, legitimate marketing lists or your permitted referral agents.
Examples of information we may collect from other sources are:
• Name • Postal address; • Email address and contact telephone number; • Date of birth; • Income level; • Reference and background data; • Employment information such as your employers name and job title; and • Publicly observed activities or information made available by you to the public, including social media channels and other internet services.
How Knight Frank uses this information
We use your personal data to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, to respond to your enquiries and to conduct other Knight Frank business operations. We will only use your personal data where we have a valid lawful basis to do so.
You can see a table of all the ways in which we use your personal data and the lawful bases we rely on to do so by visiting our full privacy policy statement HERE >
Who do we share your personal data with?
We share your Personal Data within Knight Frank and with other organisations so we can provide our services to you and comply with our legal duties. We have set out below who these organisations are and the reasons for sharing your personal data with such organisations.
Co-promotions with carefully selected business partners
We may collect personal and other information for a co-promotion or as part of a joint initiative with a business partner and share your information with that business partner. For these initiatives we will make clear at the point of collection that the information will be shared with Knight Frank and the participating business partner and ask for your consent as required by applicable laws.
Information sharing with third parties and third party service providers
We engage third-party service providers to perform a variety of business operations on our behalf. In doing so, we may share your personal data with them. We provide our service providers with only the personal data they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.
Other situations
We may transfer or otherwise process your Personal Data:
- As part of the sale of a Knight Frank brand to another company; • When we have received your instruction to pass the sale of your property to another agent or when the nature of the services we are providing to you requires that we share your personal data: •To protect, defend or exercise the rights and property of Knight Frank (including enforcing our Terms and Conditions); • When required by law, court order and/or government authorities which might include background checks (such as credit reference checks through agencies, or fulfilling other regulatory purposes); • Where you tell us to share your personal data or otherwise have given us your consent to do so, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor
If you would like any further information on which third parties your personal data is shared with and the reasons why, then please contact us using the details below.
How do we keep your personal date secure?
When you provide us with your Personal Data, we will process it using our systems, meaning your details will be inputted into our secure databases. We have appropriate security measures in place to help ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you). However, we cannot guarantee your personal data will be free from every security risk that may be possible when your information is sent to and from the website or the app.
How long do we keep your personal data for?
We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. Generally, we will keep your personal data for as long as you are registered for our services or have an account with us. This is to:
- Communicate with you about any questions or complaints you may have after you have stopped being a user of our services: • To comply with the rules on accounting, reporting or other law; • To provide you with relevant information about products and services that you may be interested in.
Marketing Emails
If you have previously purchased products and/or services from us, we will send you emails about similar products or services from the Knight Frank Group which we think will interest you, unless you have opted out of such emails. This is based on our legitimate interests in promoting our business and to provide you with information about relevant products/services. If you change your mind about this, you can stop us sending you such emails at any time by clicking on the “unsubscribe” link at the bottom of any email. If you choose to stop receiving these marketing emails, we will still send you emails that are necessary for our relationship with you relating to the service we provide.
Consent
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting dataprotection@knightfrank.com. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you can contact us at dataprotection@knightfrank.com. You may also lodge a complaint with a supervisory authority if you have reasons to believe that we have not met our legal obligations (e.g. the Information Commissioner in the UK) or the national courts to seek a remedy if you think that your rights in relation to your personal data have been breached.
Links to Third Party Site and Social Media
Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly recommend you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
Social Networks and Third Party Plug-ins
Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The loading, functionality and your use of the plugins are governed by the Privacy Statement and terms of the party that provided the plugin.
Data Transfers
We may transfer the Personal Data we collect about you to recipients in countries other than the country in which the information originally was collected, including outside of the European Economic Area (EEA) and the United Kingdom (UK). Those countries may not have the same data protection laws as the country in which you initially provided the information, however when we transfer or store your personal data outside of the EEA or the UK we will ensure we have put adequate measures in place to protect your personal data to an equivalent standard of protection as in the EEA and UK. You can ask us for more information about where we may transfer or store your personal data and how we will take steps to ensure your personal data is protected by using the contact details at the end of this policy.
How to contact us
For further information concerning our use of Personal Data or your rights, please email our Data Protection Officer at dataprotection@knightfrank.com.
To read the full Privacy Policy Statement please click HERE >