Toffee Factory

FAQs

Toffee Factory is targeted at a specific sector, how do I know whether our business is part of the Creative and Digital Industries?

Video production, animation, web design, software development, publishing, and all design related disciplines are part of the creative industries sector. Contact info@toffeefactory.co.uk for further information.

When did Toffee Factory open?

Toffee Factory opened it’s doors on the 19 December 2011.

What kind of legal document will I be expected to sign?

A plain English, 12-month Licence has to be signed by Newcastle City Council and the Occupier – a draft licence can be issued on request. The licence requires a minimum commitment of just 2 months.

Who undertook the development of Toffee Factory and who owns it?

Toffee Factory was developed by 1NG on behalf of Newcastle City Council. The project has been funded through European Regional Development Funding (ERDF), Single Programme and Newcastle City Council. The building is owned by Newcastle City Council and they oversee the contract for its operation.

Who manages Toffee Factory?

Creative Space Management manages Toffee Factory on behalf of Newcastle City Council. Creative Space has been involved right from the beginning in developing the business plan, informing the design as well as recruiting the team and ensuring that the building meets the needs of its occupiers and provides benchmark serviced office space in Newcastle upon Tyne.

What are the parking arrangements?

Toffee Factory has limited on-site parking facilities set aside for disabled parking and deliveries. Visitor and staff parking is a short walk away at Ouseburn South Car Park, a new 100+ space car park which is free of charge. Click here for directions.

Is a deposit needed and how is rent paid?

Yes, you’ll need to pay a deposit of one month’s rental as well as pay your first month’s rent in advance of taking up your office. We ask you to pay your monthly rental fee by direct debit.

Will I need insurance?

We’ve got buildings insurance covered but you will have to arrange contents insurance and any other insurances you need for your own business.

What are the telephone and internet costs?

Toffee Factory provides managed telephony and internet services. You pay a monthly rental of £18 and a one-off setup fee of £45 for each digital handset. Connectivity of up to 100mbps is available on standard packages on a contended basis for a fixed price per office (£45pcm to £95pcm). Dedicated bandwidth is available at substantially below market rates. Connections are synchronous, providing excellent upload speeds. The features and resilience of the services are second to none in the UK and provide excellent value for money. Click here for further information.

Will the prices of rent rise substantially, year on year?

In some other buildings, prices can rise steeply once the offices become full. This won’t be the case at Toffee Factory. However, our monthly fee does include costs outside of our control such as electricity and business rates. If these costs rise, we will need to pass them on to you through an increase in costs. We’ll give you as much notice as we can if this is the case.

Can I paint the walls?

Yes, paint a wall or two or put vinyls up, whatever you like. Just return it to white before you leave.

Is air conditioning provided in the offices?

No, with the exception of the server room area there is generally no air conditioning. Any sensitive IT equipment can be housed in the server room and accessed via the CAT 6 cabling infrastructure.

Although the building is highly specified for data and connectivity, we do use some old-fashioned technology such as windows that actually open. This approach works in Toffee Factory because the floor plates are below 25m in depth, allowing air to circulate without mechanical services.

What are the environmental features of the building?

The building has been designed to meet high environmental standards in all aspects of its refurbishment and ongoing operation. Achieving a BREEAM Very High environmental rating has been a condition of Toffee Factory’s refurbishment funding.

Some of the environmental features include a biomass boiler that utilises wood chip pellets for heating, energy use feedback to every office, a green sedum roof, cycle racks and showers.

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what our clients say:
Toffee Factory

"It draws together all the strands that make the Ouseburn such a unique place to work."

Sarah Redpath – Seven Stories